AI VOICEBOT & CALL CENTER
nlp
Conversational AI Voicebot & Call Center Agent
An automated voice AI agent providing human-like conversational IVR for call centers, featuring real-time speech recognition, natural synthesis, emotional tone analysis, and CRM sync.
# Whisper Speech-to-Text# Bark TTS# Emotional AI# SIP/VOIP# Twilio
Contract formatContract development
Development system5 people
Development period4.5 months
Key Features
Core System Capabilities
Optimized modular design for both End-Users and Enterprise Management Admin
01
Caller side
- Natural conversational speech recognition
- Human-like voice synthesis response
- 24/7 Instant call handling & IVR bypass
- Automated appointment & inquiry resolution
4 features
02
AI Speech Pipeline side
- Whisper real-time Speech-to-Text (STT)
- Neural Text-to-Speech (TTS) emotion tuning
- Acoustic noise cancellation
- SIP / VOIP telephony gateway bridging
4 features
03
Supervisor side
- Live call monitoring & sentiment score
- Human agent hot-transfer handover
- Call transcript auto-summarization
- Call center analytics & SLA metrics
4 features
Development Scope
Project Life Cycle & Phases
Phase 01
Requirement definition
Phase 02
UI/UX design
Phase 03
Speech AI pipeline engineering
Phase 04
Development
Phase 05
Unit / Integration testing
Phase 06
Operation and Maintenance
Tech Stack Architecture
Technologies Used in Project
Languages & Core Frameworks
Python, WebRTC, PyTorch
AI Tools & GenAI Models
Claude 3.5 Sonnet, OpenAI API, LangChain
Databases & Vector Storage
PostgreSQL, Redis
Infrastructure & Cloud Services
Twilio SIP, Asterisk, AWS EC2
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